SMART JOURNAL OF BUSINESS MANAGEMENT STUDIES VOL. 19 NO. 1 PAPER 6
10.5958/2321-2012.2023.00006.4
MEASURING THE QUALITY OF EDUCATIONAL SERVICES AND INFORMATION SOURCES AMONG FACULTY MEMBERS: THE CASE OF PRINCE SATTAM BIN ABDULAZIZ UNIVERSITY
 
Galal Abdulqader Ahmed Alashaari*"
*    College of Science and Humanities, Prince Sattam bin Abdulaziz University, Saudi Arabia
 
This study proposes to assess the degree of faculty membersí satisfaction towards the quality of educational services and information sources at Prince Sattam bin Abdulaziz University. In addition, this study also examines the differences in the satisfaction level, if it exists, among faculty members in terms of gender and region. The results of this study showed that the level of quality of educational services and information sources was high. This study recommends that the university should keenly work to maintain the level of quality of services achieved, and clarify plans to increase quality levels to meet the aspirations of faculty members and keep up with their expectations for the quality that fulfills their satisfaction, and conduct studies to determine the relationship between the achieved quality levels and the degree of their satisfaction.
 
KEYWORDS: Quality, Educational Services and Information Sources JEL CLASSIFICATIONS: L15, D83 and I23 FULL TEXT