SMART JOURNAL OF BUSINESS MANAGEMENT STUDIES |
VOL. 5 |
NO. 2 |
PAPER 10 |
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A STUDY ON THE QUALITY OF WORKLIFE OF CALL CENTER EMPLOYEES WITH REFERENCE TO CHENNAI |
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P.Priyadarsini* and K.Maran** |
* Research Scholar, Satyabama University and Faculty-SIMS, Tamil Nadu, India |
** Director, Sri Sai Ram Institute oif Management Studies, Chennai, Tmail Nadu, India |
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The Business Process Outsourcing (BPO) industry is one that offers a
tremendous growth prospect and quick returns. Today it has become one of
the most sought after and highly paid industries. The continuously
growing BPO industry in India is the new call for young generation of
the country who are on the verge of making their career .This paper
gives a detailed report on the BPO employees and their benefits and
disadvantages in relation to their work life. The paper also gives an
insight into the various human resource practices carried out in the BPO
sector .The focus of the paper is on the problems faced by BPO employees
to lead a quality life. The study analyses the physical and mental
health related problems. The sample size is 100.The data from the
respondents were collected through questionnaire. This study also
suggests ways to improve the quality of work life in BPO and ITES firms.
This paper throws light on the human resource functions, practices
followed by the HR department in various BPO contents. |
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